PRIVACY POLICY
VIENNA SKINCARE is part of the company Notorious Media UG and will be referred to as “we", "our", and "us" in this online Privacy Policy. You find us in Schellingstrasse 109a, 80798 München.
By using the VIENNA SKINCARE website, you agree to this privacy policy. And in this document, we will explain how VIENNA SKINCARE uses the personal data we collect from you when you use our website.
This privacy policy is only applicable to this website. We do not make any representation about third-party websites that may be linked to the VIENNA SKINCARE website.
We know how important it is to protect the privacy of information collected about visitors to our website. Our privacy should be reviewed periodically to update you on any changes. So we made this Policy both informative and easy to understand. But if you have any further questions, please do not hesitate to get in touch via team@viennaskincare.at. Or visit Europe’s new data privacy and security law GDPR.
Collecting Personal Information
When you visit the VIENNA SKINCARE Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases. We may also collect additional information if you contact us for customer support and sign up for our newsletter.
Please be aware that we will also collect any information that you, voluntarily, send to us to our email address team@viennaskincare.at or any information you voluntarily and publicly share on VIENNA SKINCARE’s social media networks.
This Privacy Policy refers to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.
Device information
- Examples of Personal Information collected: web browser version, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
- Purpose of collection: to load the Site accurately for you and to perform analytics on Site usage to optimize our Site.
- Source of collection: Collected automatically when you access our Site using cookies, Google analytics, log files, web beacons, tags, or pixels.
- Disclosure for a business purpose: shared with our processor Shopify. Shared also with Facebook, Google, Pinterest and Instagram.
Order information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card number or PayPal information), email address, and phone number.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify, Visa, Mastercard, Maestro, American Express, Shop Pay, Google Pay, Apple Pay, Shipping partner and our product manufacturer SA3 Cosmetic Gmbh Co. KG
Customer support information
- Examples of Personal Information collected: name, billing address, shipping address, payment information (including credit card number or PayPal information), email address, and phone number.
- Purpose of collection: to provide customer support.
- Source of collection: collected from you.
- Disclosure for a business purpose: shared with our processor Shopify, Visa, Mastercard, Maestro, American Express, Shop Pay, Google Pay, Apple Pay, Shipping partner and our product manufacturer SA3 Cosmetic Gmbh Co. KG
Sharing Personal Information
As described above, we share your Personal Information with service providers to help us provide our services and fulfil our contracts with you. For example:
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We use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.
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We may share your Personal Information to comply with applicable laws and regulations, respond to a subpoena, search warrant or other lawful requests for information we receive, or otherwise protect our rights.
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We may engage third parties to provide you with goods and services on our behalf. In that circumstance, we may disclose your personal information to those third parties to meet your request for goods or services. For example, our product manufacturer, shipping company partners and companies related to the payment process.
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We will only store your personal information for as long as necessary regarding the purpose for which it was collected or a related or ancillary purpose.
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Credit Card details are only stored for payment processing and will be deleted once payment is processed.
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VIENNA SKINCARE applies security measures to guarantee the confidentiality, availability and resilience of the personal data processing systems in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure. Our employees and the contractors who provide services related to our information systems and our product manufacturer are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.
Behavioural Advertising
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For example:
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We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy?hl=en. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
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We share information about your use of the Site, your purchases, and your interaction with our ads on other websites with our advertising partners. We collect and share some of this information directly with our advertising partners, and in some cases, through the use of cookies or other similar technologies (which you may consent to, depending on your location).
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We use Facebook Pixels and Pinterest Tags.
For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt-out of targeted advertising by:
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FACEBOOK - https://www.facebook.com/settings/?tab=ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal: http://optout.aboutads.info/.
Using Personal Information
We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfilment of your order, and keeping you up to date on new products, services, and offers.
Lawful basis
According to the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information under the following lawful bases:
Your consent;
- The performance of the contract between you and the Site;
- Compliance with our legal obligations;
- To protect your vital interests;
- To perform a task carried out in the public interest;
- For our legitimate interests, which do not override your fundamental rights and freedoms.
Retention
When you place an order through the Site, we will retain your Personal Information for our records unless and until you ask us to erase this information. For more information on your right of erasure, please see the ‘Your rights’ section below.
Automatic decision-making
If you are a resident of the EEA, you have the right to object to processing based solely on automated decision-making (which includes profiling) when that decision-making has a legal effect on you or otherwise significantly affects you.
Our processor Shopify uses limited automated decision-making to prevent fraud that does not have a legal or otherwise significant effect on you.
Services that include elements of automated decision-making include:
- Temporary denylist of IP addresses associated with repeated failed transactions. This denylist persists for a small number of hours.
- Temporary denylist of credit cards associated with denylisted IP addresses. This denylist persists for a small number of days.
Your rights
GDPR
If you are a resident of the EEA, you have the right to access the Personal Information we hold about you, to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, don't hesitate to get in touch with us through the contact information team@viennaskincare.at.
Your Personal Information will be initially processed in Ireland and then transferred outside of Europe for storage and further processing, including to Canada and the United States. For more information on how data transfers comply with the GDPR, see Shopify’s GDPR Whitepaper: https://help.shopify.com/en/manual/your-account/privacy/GDPR.
CCPA
If you are a resident of California, you have the right to access the Personal Information we hold about you (also known as the ‘Right to Know’), to port it to a new service, and to ask that your Personal Information be corrected, updated, or erased. If you would like to exercise these rights, please contact us through the contact information team@viennaskincare.at.
If you would like to designate an authorized agent to submit these requests on your behalf, please get in touch with us at the following address, Schellingstrasse 109a, 80798 München
Cookies
A cookie is a small amount of information downloaded to your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising, and social media or content cookies. Cookies improve your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information each time you return to the site or browse from one page to another. Cookies also provide information on how people use the website, for instance, whether it’s their first time visiting or frequent visitors.
We use the following cookies to optimize your experience on our Site and to provide our services.
Cookies Necessary for the Functioning of the Store
Name | Function |
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_ab | Used in connection with admin access. |
_secure_session_id | Used in connection with navigation through a storefront. |
cart | Used in connection with shopping cart. |
cart_sig | Used in connection with checkout. |
cart_ts | Used in connection with checkout. |
checkout_token | Used in connection with checkout. |
secret | Used in connection with checkout. |
secure_customer_sig | Used in connection with customer login. |
storefront_digest | Used in connection with customer login. |
_shopify_u | Used to facilitate updating customer account information. |
Reporting and Analytics
Name | Function |
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_tracking_consent | Tracking preferences. |
_landing_page | Track landing pages |
_orig_referrer | Track landing pages |
_s | Shopify analytics. |
_shopify_s | Shopify analytics. |
_shopify_sa_p | Shopify analytics relating to marketing & referrals. |
_shopify_sa_t | Shopify analytics relating to marketing & referrals. |
_shopify_y | Shopify analytics. |
_y | Shopify analytics. |
The length of time that a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, and persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.
You can control and manage cookies in various ways. However, please keep in mind that removing or blocking cookies can negatively impact your user experience, and parts of our website may no longer be fully accessible.
Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser controls, often found in your browser’s “Tools” or “Preferences” menu. More information on how to modify your browser settings or block, manage or filter cookies can be found in your browser’s help file or through such sites as www.allaboutcookies.org.
Additionally, please note that blocking cookies may not completely prevent sharing information with third parties such as our advertising partners. To exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.
Do Not Track
Please note that because there is no consistent industry understanding of responding to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.
Changes
We may update this Privacy Policy from time to time to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.
Contact
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at team@viennaskincare.at or by mail using the details provided below:
Notorious Media UG, Schellingstrasse, 109a, 80798 München
Last updated: 15.09.2021
If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority. You can contact your local data protection authority or our supervisory authority here